We appreciate your interest in Nijees. We have compiled a set of few frequently asked questions to bring maximum clarity about our solutions offered. However if you have something on your mind which is not mentioned here, please send us an email at info@nijees.in or contact us
What is an E commerce site?
An ecommerce site allows people to buy and sell physical/digital products & services over the internet. An e-commerce website is used to showcase products with details, photographs, prices etc for which users can pay online using various modes of payments like netbanking, wallets, credit cards etc.
What is an Online Ordering System?
Online ordering sites are very similar to ecommerce sites but have few different features to accomodate few key features required by food industry. One example is that in our online food ordering site, when you view products under a particular category, the details of the product can be viewed and order placed in the same screen in a pop-up. However in ecommerce site, you will land on product detail page when you click on any product in category listing.
What is a Virtual Showroom?
Virtual showroom allows you to showcase all your product details under various categories that you create. In Virtual Showroom, visitors on your website will be able to submit enquiry easily by using enquiry cart. The look and feel of Virtual Showroom is same like Ecommerce site version. The online payment, wishlist, my account, shipment tracking etc are not available in Virtual Showroom.
What is SaaS model?
Under SaaS model, you as user are entitled to use the software on subscription based model. We provide you a hosted software which is managed by our team on Amazon, OVH cloud systems. You as a subscriber continue to use the hosted software till the time subsciption is continued.
What subscription plans are available?
Currently we have only Annual subscription plans available.
What are your subscription charges?
E-commerce / Online ordering sites: INR 12,000/- per year
Virtual Showroom: INR 7,000/- per year
Domain registration / renewals extra as applicable
Whats included in subscription charges?
With our subscription you get the following for 1 year:
1 Ecommerce website software for 1 domain
1 Standard SSL
Hosting on AWS Cloud
1 year support*
Integrated Payment gateways (for which you have to register with respective payment gateways)
Why are domains not included in subscription charges?
These days the prices of domain vary a lot, starting from INR 500/- to lacs of rupees. The cost of domains depend on popularity of name sought, relevance to industries, ease of name, trending names etc. For the same reason its difficult to include the same in subscription costs.
We offer services to book your domain names at actual or you can book it directly and point the domain to our servers to activate your website.
Can I cancel my subscription ?
Once a subscription is purchased, it cannot be cancelled for 1 year. If you do not renew in following year, it automatically gets cancelled for following year.
Does your site come with administration panel?
Yes, all 3 versions of our sites come with an administration panel which allows you to manage whole data of your website in a very user friendly manner.
What if I am unable to understand the usage of admin panel features?
Absolutely no need to be worried about that. We provide you with all the necessary instructions in soft copy format and also conduct a demo of admin panel as well as front end website. Apart from this our team will provide necessary support whenever needed during the active subscription period.
How do you impart module training to our team?
We provide the trainings on “Training The Trainer” basis. This means, we will train the person whom you appoint to interact with us. The software usage is really simple and easy. The person trained by us can further train your other staff members.
We assure you that our support team will ensure that your staff does not face any issue for using the software. We are prepared to provide support anytime required during your active subscription period.
We provide support during working hours on Video Calls / Zoom Meets / Phone Call and Email.
Which payment gateways are used in sites?
Currently we have provided 2 payments gateways:
- Payu
- Paytm
How much time it takes for Payment gateway activation?
Generally it takes 3-4 working days for payment gateway account activation after successfully registering with the respective payment gateways. It could take more time if payment gateways ask you for some more supporting documents subject to approvals.
What modes of payment are available?
Customers can use netbanking, debit/credit cards, wallets, UPI, etc. Cash on delivery (COD) is optional.
Do I receive payments immediately in my bank account?
The usual time of amount getting credit in you bank account is T+1. However please refer to the policies if the respective payment gateways for details about the same and charges levied.
How to reach your customer support?
For any support required you can send us an email to our support Email ID info@nijees.in . We request you to explain the issue in detail for us to gain better understanding and our support executive will get in touch at the earliest.
Do I get access to software code?
The services are available purely as SaaS model under which we do not provide software code or access to live servers. For any customization, you can reach us out and discuss your new requirements which can be taken up for discussions. The scope of custom work is covered under add-on services.
Can I get the sites customized or custom designed?
Yes, we offer this service as an Add-On-Service. All 3 models of our sites are scalable and can be customized to suits any type of needs that arise. Please share your details on our contact page and our executive will get in touch to understand your expectations and required customizations.
The designs of sites and features can be customized without any limitations.
I need complete package which includes all branding, digital marketing services and not just e commerce site. Can you do it
Absolutely!
We have experienced inhouse team for the following services:
- Branding (Creative / Corporate Logos, Stationary, Presentation Slides, Printables etc)
- Brand Management (Brand Perception, Brand Pitch, Themes, Trends etc)
- Digital Marketing (Search Engine Optimization, Google PPC, Social Media Management, Online Reputation Management etc)
- Creative / designing (for any type of digital / printable artworks)